We are happy to offer a refund or exchange on most of our items (please see below for restrictions). If you are unhappy with your purchase we ask you contact us via email within 7 days of delivery, and choose from either a refund or exchange.
Please note all jewellery must be returned in a pristine re-saleable condition with its original box and packaging. We will only be able to process a refund once the item has arrived back with us. We are unable to cover the cost of return postage.
It can be tricky to purchase a ring in the correct size. If you are buying a ring for yourself we advise visiting a local jewellers to get your finger sized correctly.
All of our rings are cast in a standard UK size, we then resize each ring to fit a customers individual size. If a ring size change is required, the first resize is free.
If you are buying a ring as a gift and are unsure of the size, please state this in the comments box when purchasing the item*. As with all our rings this first resize is free, you must contact us via email within 7 days of delivery, before returning the ring to us.
We are happy to resize more than once, but further alterations will be subject to a charge
Due to hygiene reasons earrings cannot be returned.
All ‘made to order’, bespoke or customised designs, for instance personalised engraved jewellery is non refundable or exchangeable.
Rings that have been resized to a personalised size are not eligible for refund or exchange.
Pawan Jewellers will not refund shipping costs unless there was a fault with the item. Any fault must be reported within 7 days of delivery.
All items are made to order, customers should be aware that this means there may be variations between matching items. Colours of different carat metals may vary and we cannot guarantee an exact match to the images on this website.
We quality control each piece before it leaves the showroom.
In the event that an item is faulty we want to fix the problem, please contact us within 7 days of delivery, we will offer to repair or replace the faulty jewellery. Or you can choose from a refund or exchange.
Please send the item back in its original packaging, posted in a padded envelope.
As with all returns, we can only process a refund once the jewellery has arrived back with us.